Frequently Asked Questions (FAQs)

You Asked, We Answered!

How Long Until I Receive My Order?

We take a maximum of 24 hours to process your order. All orders should be received by the customer within 3-5 business days after the order is processed.

Can I Track My Order?

Yes 100%! At no extra charge we offer free tracking on every single order! Your tracking number will be sent out immediately after it has been shipped. 

What Shipping Carrier Do You Use?

All orders are shipping out via USPS

Do You Ship Outside the US?

Although we are currently looking for an international logistics solution, we do not have one as of yet. We promise we will ship out internationally soon enough!

Do You Offer Free Shipping?

You bet! You will never pay for shipping when ordering through Green Extracts! 

What Does CBD Stand For?

CBD is an abbreviation for the term “Cannabidiol”. Cannabidiol is a phytocannabinoid containing no psychoactive properties. It is one of the 113+ identified cannabinoids in hemp plants. 

Will CBD make me feel high?

No, CBD and the products containing it will not give users a euphoric “high” feeling. Many users state that CBD gives them a type of relaxation with no high.

Do I Need a Prescription or Medical Marijuana Card to purchase CBD products?

Absolutely not! There are no medical cards or prescriptions necessary to order our CBD products.

Is CBD Legal In all Fifty States?

Yes, the 2018 Farm Bill made CBD products legal on the federal level as long as the CBD is derived from hemp, and not marijuana. Also the compound cannot contain more than 0.3% THC. *Caution* certain states, counties, and cities have been more or less accepting of CBD products. Please double check your local ordinances to ensure CBD products are legal where you live.

To Learn more about the legality of CBD click on our legalities page:

What is the Difference Between Hemp and Marijuana?

We’ve got this topic covered over on our “What Is CBD” page! Long story short, marijuana has a THC concentration of higher than 0.3% while hemp has a concentration of THC equal to or below 0.3%

What is the Endocannabinoid System? (ECS)

The Endocannabinoid System (ECS) is a grouping of receptors found in the brain and nervous system. This is the system of organs and tissues receive chemical messages and affect several aspects of our health including inflammation, mood, pain, stress responses and immune function.

Will I Fail a Drug Test Using CBD Products.

Some companies make their products with the legal amount of THC (0.3% or less) and some companies make their products with non-detectable/no THC at all. Even though 0.3% is an extremely low amount of THC and will not get you high, we suggest that if you are susceptible to drug test that you purchase CBD products that are advertised with no THC just to be safe. 

How Much Should I Take and Can I Overdose on CBD?

The amount of CBD depends on each person and their body type. We suggest to all of our users to start at the lowest dosage strength and increasing over time if necessary.  CBD has no known toxicity therefore negating any type of overdose. 

Can I Fly With CBD products?

The TSA has recently updated their policies on CBD products that are in accordance with the 2018 Farm Bill. The TSA now allows CBD products to fly on planes as long as they contain 0.3% THC or less. Everything CBD product found at Green Extracts contains 0.3% THC or less.

What is the Best CBD Product for Me?

This question depends on the company and product you are purchasing. Because different CBD products and companies produce their CBD oils differently there is no single answer to this question. All products found at Green Extracts will have a detailed description stating whether or not that specific product contains THC or not. 

What Is Your Return Policy?

All products are refundable within two weeks (14 days) of purchase under the following conditions. In order to be eligible for a refund, your purchased item must be unused, UNOPENED, and in the same condition that you received it. The purchased product must also be in the original packaging which it was packaged in.

What Is The Return Address?

To return your product, you should mail your product to:
93 Old York Road,
STE 1-442,
Jenkintown, PA 19046.

Shipping Large Orders

If you are shipping an item over $80, we suggest that you consider using a shipping service which offers tracking services and or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

Still have a question?

Please contact us for more information.

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